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Account & Billing

How do I sign up for the free tier?

Step-by-step signup for the free TraceLogic account.

The free tier gives a single engineer unlimited access to the core diagnostic tools. No credit card needed.

Sign up in three steps

  1. Go to tracelogicpro.co.uk/signup
  2. Click "Create your free account" and enter your email + a password
  3. Open the confirmation email we send you and click the link — that's it

Once your email's confirmed, you can sign in to the mobile app immediately.

What's included in the free tier

  • Full mobile app access (iOS + Android)
  • Offline .SOR parsing — open trace files from any major OTDR manufacturer
  • Guided diagnostics for 25+ common fault scenarios
  • Bi-directional splice loss calculator
  • Reference library and learning modules
  • PDF report generation from your phone

What's NOT included

  • The web dashboard (Pro and Company tiers only)
  • Multi-engineer team management (Company tier)
  • Custom procedures + training material upload (Enterprise)

You can upgrade any time without losing data — the app keeps your local history, and any cables you've tested simply become visible to teammates once you're on a paid tier.

Common questions

Do I need to enter card details? No — the free tier requires no payment method.

Can I use multiple devices? Yes — sign in on as many phones / tablets as you want. Data syncs when online.

Is there an email confirmation step? Yes — check your inbox (and spam folder). Confirmation usually arrives within 30 seconds.

Still need help?

Couldn't find what you needed in this article? Our team is happy to help.

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